HSBC InvestDirect (India) Limited
September 7, 2010  10:15 PM     | Toll Free No : 1800 209 44 77 | 1800 22 4444
SmartInvest / SmartTrade FAQ'S  
  NOTE : Effective 11th September 2009, the new versions of Smart Trade & Smart Invest run only on SUN JRE 1.5 as compared to prior versions that were based on Microsoft JVM.
Q. Will SmartInvest/smartTrade work if Sun Java is not installed in computer ?
A.

No, SmartInvest and SmartTrade will not work without Sun Java runtime environment (SunJRE).

Q. How do I know whether Sun Java is installed or not in my computer ?
A.

Try to login in SmartInvest, if SmartInvest login page is opened successfully then sun Java is installed in your computer. If sun Java is not installed then SmartInvest will redirect you to Sun Java download link from where you can install sun Java.

Also, you can check it in your browser settings i.e Go to Internet Browser Tools Internet Options Advanced. If you find “Java (Sun)” option in “Advanced” tab then check the version of sun JRE (Required version : Sun JRE1.5)

Q. Which Sun Java version is required for SmartInvest/SmartTrade?
A.

SmartInvest and SmartTrade will run on SunJRE1.5

Q. Sun Java is installed but still Market Watch not getting opened in SmartInvest.
A.

Check whether Sun Java is selected in Browser Settings Go to Internet Browser >Tools > Internet Options > Advanced > Java (sun) > select

Q. Other sites are not working properly after installing / selecting Sun (Java) in browser settings.
A.

MS JVM will not work, if sun Java option is selected Sites which are using MS JVM contents will not work, if sun Java option is selected in browser setting. You need to deselect Java Sun Option to make MS JVM contents working on your browser.

Q. Does sun Java contents work if MS JVM is also selected in browser settings ?
A.

Yes, Sun Java works in browser irrespectively MS JVM selection, you just need to select Sun Java option in browser setting.

Q. Does SmartInvest work on Windows 2000 Professional Edition ?
A.

Yes

Q. Does SmartInvest work on Windows XP Professional Edition ?
A.

Yes

   
Q. Does SmartInvest work on Windows Vista Professional Edition ?
A.

Yes

   
Q. Does SmartInvest work on Microsoft Internet Explorer ?
A.

YES, SmartInvest will word on IE version 5.5 or higher.

   
Q. Does SmartInvest work on any other browsers like NetScape, Mozilla Firefox, Google chrome etc. ?
A.

No

   
Q. There are 2 SmartTrade logos showing on by desktop, which one to use ?
A.

Use SmartTrade with logo like icon which is new SmartTrade version 4.2.1.1.

   
Q. How to uninstall old version of SmartTrade ?
A.

You can uninstall old version of SmartTrade by following below instructions :
Go to Start > Settings > Control Panel > Add / Remove Programs > Select "TradeAnyWhere" from "Currently installed programs:" list.
Click on Change/Remove button and follow the instructions.

   
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